LOOK OUT WORLD

Friday, November 30, 2012

How to Loose Business

A Sunday Afternoon
 
Over the past few weekend my Father in law and his brother and I have spent a little extra time at the cabin on a building project, each week we try to make sure we are done by the football game and go to one of the local watering holes to watch it.  We had been going to a place called Lipsie Pines, they had a great waitress, good drinks and excellent pizza.  We went to the bar on the weekend of the final Nascar Race and to watch the football game as usual.  All started off well with a Bloody Mary, the Game on the big TV and the race on a Small TV behind the bar.  After the game had finished we asked for the race to be put on to the big screen so that we could watch the end of the race and order a pizza, that is where it started to all fall apart.  The owner and his son and some buddies came up front and said put the game on the TV, the waitress told them we were watching the race they said we could watch it om the small TV (note there are 3 big screen TVs 4 or 5 smaller ones).  the waitress told them we were going to leave and not order if they changed the channel, the owners son said bull**** we would not leave.  The channel was changed and we told the waitress that we would settle up with her and we were gone.  She was very nice and apologized over and over for something that was not her fault.  Last weekend was final weekend of deer hunting in WI. my Father in law and his brother after all had left stayed to watch Sunday night football but not at Lipsie Pines but at another bar call Pair O Lakes Lodge, the report came in that the food was good, drinks were good and they (the customer) got to watch what they wanted on the TV. 
 
Don't forget Customer Service is good but Customer Experience is King
 


Monday, November 12, 2012

How Much TIME


Time, time, time

We all need time, we all want time.  I can remember in Middle and High school time went very slow or so it seemed.  During college and early married life I seemed to have enough time.  As the years have passed it seems that time became a rare commodity I always wanted more, more, and more.  There always something to do around the house that there was no time for little time to go to the lake or even little time to slow down.  A couple weeks ago I had my position eliminated by my employer and now I have lots of TIME, too much time.  I Know from now on I will never ask for more time again I will happily have a small time shortage.

FOR NOW TIME STANDS STILL