LOOK OUT WORLD

Wednesday, April 20, 2011

Delta Airlines (NORTHWORST?) Maybe

DELTA AIRLINES

I have been having a little trouble with delta lately, now let's back up to a few  years ago.  I used to fly on Northwest Airlines (they lived up to their nickname Northworst than their real name Northwest) and back then if I had the chance I would fly a different than chance it with them.  When I had the opportunity to start to fly again I decided to give them another try, I was pleasantly surprised everything ran pretty smoothly and somehow the Northworst nickname had left them.  Now along comes Delta they are going to buy Northwest and all will be wonderful.   Now let me tell you if there is one thing I like it's for things to be wonderful.  Delta took over changed the logo's, the colors of the planes and the uniforms and maybe not wonderful But everything went pretty well. Until October, back in October I flew out to Las Vegas to spend a little guy time.  On the way back our flight had mechanical problems it was going to be 2 hours late, well that 7:10 flight turned into an 11:45 flight which simple math is more than a couple of hours.  I know things happen so I forgive you.  Then I flew back from Syracuse NY. and at Detroit my flight was 30 Min. late for maintenance, hmm what's wrong with this plane.  Now 30 Min. is not a lot of time and things happen, so I forgive you(this is 2 late flight for 6 segments).  Fast forward to a trip to Grand Rapids MI went off with out a hitch.  Now were at 2 of 8 the ratio is going down and that's a good thing.  The next trip is for the family vacation to Lake Havasu City AZ., so on the way out my flight to Las Vegas is delayed for HMMMM maintenance, how long kids are restless 1 hour.  Okay once again 1 hour not the worst but starting to get tiresome but things happen and I forgive you.(3of 9)  Vacation went great, time spent on the water, hiking, Grand Canyon, Route 66, and many more.  Now back to Delta, vacations over need to fly home get to the airport, Plane lands to take us home might be just a couple minutes late no big deal.  Then the dreaded voice from overhead say fokes for those of you on flight # blah blah blah we have MAINTENANCE on board checking a couple of things and it won't be too long.  15 Min. later the voice assuring us just a bit longer.  45 Min. the voice says granted this not official but we hear the plane need a part that we do not have so the flight will not be canceled it will be stubbed and given a new # so we can fly out in the AM. We need to get re booked so we get in the long line (6:35 flight now 8:00) work our way to the front get re booked and we are asked would you like a meal voucher, yes we would they give us each 6 dollars.  Now I don't where they eat in the airport but 6 dollars, are we having a bottle of water for dinner.  They do also give us a hotel room at the Hooter's Casino(by the way taxi drivers do not like transportation vouchers from the airlines)and there is a line to check in get checked in and now it's 11:30pm need to be at the airport for a 6:35am flight so up at 4:00am.  Next morning get everyone going off to the airport get inside, check the monitors it says  6:35 flight DELAYED UNTIL 1:00PM.  Are you kidding me (insert bad words said in my head for the benefit of my kids)go through security get to the gate stand in long line to get re booked, they have us re booked on the 8:35 flight that's great where is it going to Memphis oops I don't live in Memphis.  Its a connecting flight to MSP okay print tickets were one ticket short, they booked one of our party through LA.  Some make changes longer layover in Memphis and we should be able to go home.  We do finally make it home only 18 hours late and I get a 50 dollar travel voucher, big deal.  I spent an extra day of parking 14 dollars, 2 cab rides 6 dollars in tips, 5 beers at the hotel 7.50 and the kids need more than 6 dollars to eat that should take care of my travel voucher!  Now I know that things happen and I DON'T forgive you, Delta turning into Northworst I think so.(4 of 10)
  A wise man once told me "fool me once shame on me fool me twice and I think I just may start walking rather than taking a ride on your crappy planes"

Thursday, April 7, 2011

What Gives McDonald's

I went to McDonald's to have lunch and ordered an Extra Value Meal ( I know not a quality health choice )I like to have hot mustard sauce with my fries ( not a big fan of ketchup ) and I was told that they would have to charge me for the extra condiment because it did not come with that  meal.  This is the not the 1st time this has happened lately and I really don't understand what the problem was I bought a meal not just fries and I would not be using any ketchup so it would be like a trade, an even swap.  My daughter orders chicken nuggets all the time and does not want any sauce so I asked if they didn't want any sauce with a meal it comes with do they get a credit, she looked at me like I was stupid and said no.  I said thanks and left and I don't think I will return to eat or buy fuel there again.  I wonder if the cost savings is worth the possible lost sales

 D.B. Cooper said "give the customer what they want" right before he jumped out of that Northwest plane.